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Sunday, June 21, 2009

Call Center Operation: Design, Operation and Maintenance


Call Center Operation: Design, Operation and Maintenance
Publisher: Digital Press | ISBN: 155558277x | edition 2003 | CHM | 352 pages | 3,5 mb

“This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies.


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