5119A Supporting Windows Vista Computers with Desktop Images and Application Packages

About this Course Course 5119AL: Two weeks: Microsoft Official Distance Learning (MODL) Elements of this syllabus are subject to change. This Distance Learning version of the course consists of 4 online live instructor-led sessions over 2 weeks (2hrs for each session). Additional self-paced e-learning content, scenario-based labs, and assessments accompany these sessions. This course provides students with the knowledge and skills required to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: New installations Single computer migrations Single computer reinstallations The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience Profile The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and have a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

At Course Completion After completing this course, students will be able to: Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop. Identify the most appropriate method to support Windows Vista recovery on site. Identify the components of the Windows Vista user state and safely backup and restore that data. Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer. Explain how to troubleshoot Windows Vista application package installations.

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